It’s a HOT Time in Dallas at the NRF Loss Prevention Conference

The show has just started and already there is lots of news. First of all, Cisco will be giving away 4 Flip Mino Pro Cameras at the Agilence Booth!  These are great video cameras!

Get on over to Booth 1601 for a chance to win!

Second, Agilence had not one, but two news stories hit the wire today.

We announced our newest product for Hawkeye POS Video Auditing called HawkeyeDX.  This is a cloud-based Case Delivery, Adjudication, and Reporting Solution that is fully integrated into Hawkeye itself.  Check it out over on our main website:  HawkeyeDX(tm).

Next, we are pleased to announce that Mike Mitchell, formerly of Retail Expert and ADT, has joined us to lead our customer service organization.  Mike brings with him many years of experience in both retail and customer service.  You can read more about Mike here:  Mike Mitchell, VP Customer Service, Agilence.

You can also meet Mike and the rest of the team at our booth, 1601, today and tomorrow!  So, stop by, meet Mike, see a demo, and be entered to win a Flip Mino Pro!

Video: Cisco / Agilence at the NRF Loss Prevention Conference

See a short video with Rick Simon and Kenneth Leung discussing the NRF LP show next week in Dallas!

Pedro Ramos and Evolution of Loss Prevention

I thought I’d share with you all a conversation I recently had with Pedro Ramos, director of retail solutions at Agilence. Pedro emigrated from Portugal at the age of 11 with his parents to seek economic opportunities in the U.S. and went on to form over two decades of experience in retail after college. Pedro previously served as the assistant vice president for loss prevention at Pathmark Stores Inc. (since acquired by A&P) and today manages Agilence’s retail solutions focused on reducing profit margin loss for America’s retailers—that is, when he’s not busy running his son and daughters’ soccer leagues and coaching their games.

I spoke with Pedro recently to learn more about his background and the lessons he has brought to Agilence. We touch upon several topics that are also covered in our recent white paper on hidden operational shrink.

DR: So Pedro, I know that you have a long history in retail. Tell us then, what was the grocery industry like in the dark ages?
PR: (laughs) Well, if you consider the early 90’s the dark ages—and in some ways I suppose it was—I’d have to say that the loss prevention industry was nothing like it is today. This is mainly because the technology at that time was in its nascent stages. Grocers were still focused on detection and apprehension of criminal activity. There were few if any financial audit programs and people were still relying on paper and checklists. … Continue Reading

The Cloud is the Future for Retail

On May 11, 2011, RetailWire posted a BrainTrust Query entitled, The Napster Moment. 

The discussion was titled such because it refers to the effect Napster had on the recording industry.  Napster, for better or worse (better, I say) forever changed how consumers receive their music.  It should have been a moment of enlightenment for the recording industry.  Consumers said that we would no longer accept having to buy the whole album (complete with b-sides and tracks that should have remained on the cutting room floor).  We wanted to buy just the song we wanted.  And, we wanted to do it over the web.  Whiel teh recording industry could have grabbed the bull by the horns, they didn’t.  They fought the trend and have lost greatly because of it.  Apple finally made them capitulate and they were forced to do it on Apple’s terms.  If they had just embraced the Napster moment, they could maintained control of the distribution model and had their own iTunes stores. … Continue Reading

NRF Loss Prevention

Join Agilence in Booth 1601 with partners Cisco and IBM as we demonstrate the latest technology solution to reduce shrink in retail.  The combined power of Agilence, Cisco, and IBM deliver a total solution from CCTV through the POS and glued together with Hawkeye, the world’s only POS Video Auditing for Retail Loss Prevention